Zitcha is seeking a Customer Success Lead (APAC) to manage and grow a portfolio of strategic enterprise retail clients across the region, helping them achieve strong commercial outcomes through Zitcha’s Retail Media Network. In this role, you’ll act as a trusted advisor to senior stakeholders, including C-suite leaders, while driving long-term client value through strategic account management, adoption, retention, and expansion.

You will own proactive client engagement, build and execute success plans aligned to business outcomes, and identify opportunities for growth across upsell, cross-sell, integrations, and partnerships. This is a high-impact role in a fast-growth environment, suited to someone who can balance commercial thinking, relationship leadership, and operational execution.

You will work closely with Product, Engineering, Sales, and Solutions Engineering to deliver on client commitments, bring the voice of the customer back into the business, and help shape both product direction and client experience.

Location: Hybrid (Sydney or Melbourne)