Zitcha is seeking a Frontline Support Associate, the first point of contact for Zitcha customers by owning inbound support tickets end-to-end—triaging issues, resolving platform questions, escalating bugs with clear diagnostics, and delivering fast, friendly, high-quality support that keeps users successful on the Zitcha platform.

 

You will be responsible for owning the inbound support process and working with our operations and product specialist to continuously improve support processes for our customers.

 

Location: Remote (UK only) - with a requirement to visit our London office monthly.

Zitcha is seeking a Business Development Manager (EMEA) to help accelerate our growth across Europe by owning outbound prospecting, building a strong pipeline, and closing new business opportunities with leading retailers and brands.

 

You will work across the full sales cycle — from identifying and engaging key decision makers, through structured discovery, proposal development, negotiation, and close. This is a high-impact role in a fast-scaling retail media company, with the opportunity to help shape our go-to-market strategy across key European markets.

 

You will collaborate closely with Sales Directors, Marketing, and leadership to expand Zitcha’s presence across the retail media ecosystem, represent the company at industry events, and bring market insights back into our product and commercial strategy.

 

Location: Remote (UK or EU)

Zitcha is seeking a Customer Success Lead (APAC) to manage and grow a portfolio of strategic enterprise retail clients across the region, helping them achieve strong commercial outcomes through Zitcha’s Retail Media Network. In this role, you’ll act as a trusted advisor to senior stakeholders, including C-suite leaders, while driving long-term client value through strategic account management, adoption, retention, and expansion.

You will own proactive client engagement, build and execute success plans aligned to business outcomes, and identify opportunities for growth across upsell, cross-sell, integrations, and partnerships. This is a high-impact role in a fast-growth environment, suited to someone who can balance commercial thinking, relationship leadership, and operational execution.

You will work closely with Product, Engineering, Sales, and Solutions Engineering to deliver on client commitments, bring the voice of the customer back into the business, and help shape both product direction and client experience.

Location: Hybrid (Sydney or Melbourne)