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Knowledge Hub

Retailer

Retailer

Zitcha users who approve or edit orders.

How do I approve or provide feedback on a Brand Store?

Getting Started

Getting started as a Retailer on Zitcha

How to navigate your Homepage

Getting Started with Brand Stores - Dashboard Overview

Platform Terminology

How To

How to switch between Organisations

Editing a Submitted Order

How to set user roles and permissions

How To Apply Weighting to an Ad

How to assign Product Sets to Suppliers

How to set up your Retailer Zitcha account

Managing your Organisation’s user accounts

How can I deactivate a user within my organisation?

How to review an order from a Supplier

How do I download my campaign reports?

How to add Employees to your organisation

How do I price my Web Banner Ads?

How can I set up default Ad Types?

How can I duplicate an order?

How to create a Product Set in your Facebook Product Catalog

How to invite a Supplier?

How do I rename a Web Ad Template?

How can I reject an order?

How to set up your timezone and approval window

How can I archive an Order?

How to Share Facebook Catalogues with Zitcha?

How can I set a default minimum lifetime Ad budget?

Sharing Custom Audiences with a Supplier

How do I give access to Spaces on my website to my partnering Suppliers?

How to use "Request Review"

How to deactivate a space?

How to enable Ad Types for partnering Suppliers?

What are Wallets and How to Create Them

How to create a Package

Configuring Supplier Settings

How do I create a Brand Store for my Supplier?

How do I create Pages in my Brand Store?

How do I add Content to my Brand Store Pages?

How do I request for a Brand Store to be published?

How do I view the performance of my Brand Store?

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FAQs

What is Weighted Ad Delivery?

What's a Space?

How do I reset my password?

Is there a limit to how many Users I can add to Zitcha?

Can I reject a single ad within an order?

Can I create templated ads for my Suppliers to use?

Can I invite more than one Supplier to Zitcha at a time?

What's the difference between a Facebook Product Catalog and a Facebook Product Set?

What Ad Types are available in Zitcha?

How do I run ads on Instagram via Zitcha?

What are 'Owned' channels?

What is a category?

What is a Template?

What is a Slot?

What is a placement?

What's the difference between an Embedded and a Virtual space?

How do I set up an Embedded Space?

What sizes are Zitcha Web Banner Ads?

How can I stop my Web Banner Ad while the campaign is running?

Are Web Banner Ads Secure?

What happens if two Suppliers want to purchase the same Space during the same time period?

What happens if there are no Web Banner Ads purchased for an extended period of time?

Where on the page would a Web Banner Ad go?

What type of images are supported by Web Banner Ads Templates?

What if the product or one of the products we’re sponsoring is already in the grid organically?

What's the difference between a Responsive and a Static Banner?

What products can I use for Sponsored products?

Can Retailers or Suppliers export reports from Zitcha?

What are packages?

What Objectives are available in Zitcha?

Do I need to give access to an Instagram account to run ads on Zitcha?

Glossary of Zitcha Performance Metrics

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Best Practices Guides

Navigation Content Block - Brand Stores Best Practice

Single Image Content Block - Brand Stores Best Practice

Multiple Image Content Block - Brand Stores Best Practice

Video Content Block - Brand Stores Best Practice

Product Grid Content Block - Brand Stores Best Practice

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Troubleshooting

I got an error message with a code number - what do I do?